Host help
Last updated on Friday 28 June 2024

Verifying Your Account


There are two ways in which the host account must be verified before going Live. One is to Verify Phone Number and the other is the Two-Factor Authentication. 

Verify Phone Number

Your phone number must be verified as you will receive text notifications when new bookings come in. To do this, go to the Your Account tab at the top of the menu in the Host Portal. Below the account details (such as email address and password), there is the header Verify Phone Number. Choose the option to Verify My Phone Now.  

The host will then be required to enter their phone number and select Verify Now once this is done.  

Once this is done, you will be sent a code to the number you input and asked to use the code on the following screen. Once this is done, the phone will have been successfully verified. 

Two-Factor Authentication

Below the header to Verify Phone Number is the Two-Factor Authentication that also must be completed. At the bottom of Your Account page, you need to select to Set Up Two-Factor Authentication Now

Once again you will be required to enter your mobile number.  

You will then be given a QR code that must be scanned with a QR reader app. Once this is done, you will receive a code to enter on the page and Confirm. Alternatively, you can request an SMS.  

Once this is done, the Two-Factor Authentication will be complete. On the Team tab, 2FA will appear next to the Admin’s email address and name. It will appear in red with a cross if the 2FA has not been completed, and in green with a tick if it has been.  



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