All tickets are non-refundable. If the experience has to be postponed due to weather, your ticket will automatically transfer to the contingency date displayed on the experience booking page. For details, see Participant Terms and Conditions displayed at the point of booking.

You will receive your e-ticket(s) from Yuup via email. This will be sent from: hello@yuup.co (please check your junk or spam folders in case it’s gone there). A copy of your ticket can also be found by logging in to your Yuup customer account and selecting ‘my experiences’.

If you have purchased multiple tickets under one booking, please note the Yuup system will generate separate QR codes for each person to scan on arrival.

You are advised to either display your ticket on your mobile, or print a copy of your e-ticket(s) at home to be scanned at the entry gate.

If you have a ticket or booking-related question, you can contact the Yuup team via email at hello@yuup.co or by using Intercom, the instant chat function found on the Yuup homepage.

Tickets can only be purchased in advance from the Yuup website and cannot be purchased from the venue box office.

We are sorry to hear that you can’t join us. Tickets are non-refundable, however, if you would like to pass on your tickets to someone else, that is fine as long as they have access to the QR e-tickets to scan on entry.

Children under the age of three are required to sit on the lap of the adult they are attending with. Please select the 'Adult + Child Under 3 ticket which allow one adult and a child under 3 to enter. 

Please note a second QR will be generated for this ticket type. 

For Blue Light Card holders, we offer concession ticket option however, there's no further discount that can be added at the checkout.

Please, bear in mind, that a concession ticket can be purchased only by the Blue Light card holder and does not cover the rest of the group.

Premium seats provide customers with access to an indoor bar and toilet.

Please, bear in mind, a premium ticket does not include food or drinks. 

We advise you to arrive in plenty of time to get through the gates and security checks prior to the start time.
Please be aware: 

• Access to the venue will be via any available entrance on the day
• Premium ticket holders can enter via Gate E4/5 
• Bag searches will be in operation as well as security checks at the entrance. 

Show timings:

- Gates open 2 hours prior to show: 17:00
- Food village opens and DJ starts: 17:00
- Show starts: 19:00
- Show ends: 19:45
- Site closes: 22:00

The total show run time is 45 minutes. 

• No alcohol.
• No glass bottles.
• No fireworks or flares.
• No weapons, firearms or any other items considered dangerous.
• Flags, Clothing, Banners, or other signs that are offensive, racist, or commercially or politically motivated.
• No instruments, whistles or horns, unless agreed in advance.

This policy helps to ensure the safety and comfort of spectators in attendance at Edgbaston. The venue will have a thorough safety and security operation in place when you arrive. Bags and personnel will be searched, please avoid bringing bags, if at all possible.

Edgbaston is a fully accessible venue and tickets are available for wheelchair users in dedicated areas. Both seat options are marked with symbols and are colour coded. For companion seat, select orange option with two figures and for wheelchair space, select green wheelchair symbol. 

We recommend that disabled guests enter Edgbaston through the Main Reception (E4/5 Entrance) on Edgbaston Road. There are lift facilities available for those that need it and our volunteers will be on hand to assist any guests that require it.

Wheelchair and companion seats are available in the stadium. Both seat options are marked with symbols and are colour coded. For companion seat, select orange option with two figures and for wheelchair space, select green wheelchair symbol. 

Wheelchair seats are limited, so please book tickets for yourself and your carer at the same time to ensure you are sat together. 

Yes, we offer one complimentary ticket for a companion attending the performance with you. 

You must be able to supply one of the following documentation dated within the past 12 months or with a valid date covering the event:

• Front-page of DLA letter or PIP letter 
• Front-page of Attendance Allowance letter
• DID card (National Disabled Identification Card)
• Evidence of being registered as severely sight-impaired (blind)
• Recognised Assistance Dog ID card
• Valid Access Card showing you require a +1 to accompany you
• Armed Forces Independent Disability Payment
• War Disablement Pension
• A specialist medical consultant letter stating your need for additional assistance at events

In addition, copies of the following two pieces of evidence are required in order to reserve an accessible parking space:

• Valid Blue Badge
• Valid Photo ID (Driver's licence/Passport or equivalent, to validate the Blue Badge)

Visitors with mobility scooters will be able to drop them off at the point behind Store ’94 on the concourse behind Main Reception.

Yes, visitors that are bringing pushchairs will be able to use one of the two buggy parks located on the concourse. Please, speak to one of the stewards to point you in the right direction. 

Edgbaston is renowned for its award-winning food and drink. Fordhall Farm, a community-owned organic farm will be operating an extensive food village. Catering will be available offering a wide range of options to suit all dietary requirements, including Halal, vegetarian, vegan, gluten-free and more.

Edgbaston is a cashless venue and only cards will be accepted at bars and catering units. We ask all visitors to remember to bring their card or e-wallet.

All seating at Edgbaston is tiered so all visitors have the best view. Although it is not steep there are stairs leading up and down each stand to access your seat. 

Edgbaston will be operating no parking on-site on the day of the event. Although off-site parking over the road from Edgbaston on Queen’s Ride Car Park will shortly be available to book in advance via https://parkthecarhere.com/edgbaston. This includes a limited number of accessible parking spaces that can be booked on a first-come-first-served basis.

Edgbaston Stadium will have limited Blue Badge parking available in the in the north car park, which must be booked in advance online via https://parkthecarhere.com/edgbaston

There are only a limited number of spaces are available. Please do not arrive at the stadium without pre-booked accessible parking.

Please speak to a steward to direct you to the various nearby entry points into the stadium. 

There are regular local buses to the ground from south-west Birmingham and the City Centre. National Express buses 45 and 47 have services between the City Centre and Pershore Road which is a 2-minute walk to the ground.

More information on local buses can be found online at nxbus.co.uk.

Birmingham New Street Station is the main rail hub for the city with connections from all over the country.

For onward travel to Edgbaston, head to the nearby bus station and catch one of the services travelling to Edgbaston Cricket Ground.

Jump aboard West Midlands Railway for a hassle-free journey into Birmingham. Purchase your tickets easily by booking through the West Midlands Railway’s app or by visiting their website.

Travelling with friends? Save more with group tickets and enjoy 1/3 off your off-peak train tickets. Book now: https://www.westmidlandsrailway.co.uk/tickets-discounts/discounts/groupsave-save-13

This show is recommended for children aged 7+. This is guidance only, under 7s are welcome with a valid child ticket. 

In the event of bad weather conditions, the event may be postponed and your booking will automatically be moved to a new date as explained on the Experience Listing. We will contact all customers by email and SMS to confirm the new date the event will be held on.

Unfortunately, dogs are not allowed to attend the event with you with the exception of assistance dogs.

Yes, spectators can bring in their own food and drink subject to the following restrictions:

No alcohol is allowed into the ground. As you would expect, we will have a thorough safety and security operation in place when you arrive. Bags and personnel will be searched. Please avoid bringing bags, if at all possible.

There are no exemptions for bringing food or drink onsite if you have a health condition - where possible provide proof of this to stewards on entry.