Show status update (last updated 23/12/24 12:17PM):
Saturday 21 December (Early): POSTPONED to Monday 23 December ⚠️
Saturday 21 December (Late): POSTPONED to Monday 23 December ⚠️
Planned contingency date:
Monday 23 December (one show only): Expected to go ahead ✅
Important update
A Christmas Carol: The Drone Light Show, Bristol
Saturday 21 December shows
Further to yesterday’s update, Yuup and Celestial are sorry to let you know that, unfortunately, due to high winds, both Saturday performances of Celestial's A Christmas Carol: The Drone Light Show at Seat Unique Stadium today have been postponed.
Why have the shows been postponed?
Flying drones is never a trivial exercise, and there is always a weather dependency for drone light shows. Having carefully monitored the weather over the past 24 hours, in the interest of the safety of the audience and team members managing the show, the difficult decision has been made to postpone both Saturday shows.
All of the team at Yuup, Celestial, and Seat Unique Stadium would like to extend their heartfelt apologies for the disappointment this will cause, especially at Christmas time. Like you, we are all incredibly disappointed with this outcome; we all work incredibly hard on making these shows happen and delivering an amazing customer experience; however, ensuring everyone stays safe is always our top priority. We are now working hard to offer the best possible alternative for all customers that were due to attend today.
When is the rescheduled show?
The show has been rescheduled to the published contingency date of Monday, 23rd December 2024, with all Saturday ticket holders being invited to attend the contingency show at 18:30pm on Monday. Gates will open at 16:30pm.
This contingency date has been chosen as the first weather-suitable date of the various contingency dates that were published at the point of booking.
What do I need to do if I want to attend the rescheduled show?
We will issue all customers new e-tickets for the Monday show. These tickets will be sent to the email address used on your original booking. You do not need to do anything to make this happen. Please keep an eye on your inbox for your new e-tickets (please check spam if it doesn’t appear in your inbox), which should arrive by 23:59 on Sunday. Please email us at hello@yuup.co if your new e-tickets have not arrived by that time. You then just need to get yourself to the venue on Monday. Gates open at 16:30 and the show is scheduled for 18:30.
Will I have the same seat I originally booked?
No, but don’t worry! In order to combine the Saturday early and Saturday late show into a single show on Monday at 18:30, we will be moving to unallocated seating tickets and opening up another stand. This means there will be more seats available than guests attending, so there will be plenty of choice for everyone to find a seat they are happy with. If you have specific requirements, for example, you prefer to avoid steps, then we recommend you plan to arrive early and allow plenty of time to find a suitable seat
Wheelchair users should ask a steward for guidance when they arrive at the venue, and the stewarding team will ensure that you are directed to an accessible viewing position.
I booked Blue Badge parking, will it still be available?
If you require Blue Badge parking, please contact tickets@glosccc.co.uk to re-confirm your parking arrangements.
I can’t make the contingency date. What are my options?
We very much hope you’ll all join us for the postponed show on Monday, but we recognise that this won’t work for everyone.
On that basis, we would like to offer those unable to attend a full refund. If you are unable to attend on Monday please submit a refund request. This will automatically cancel your tickets and initiate the refund process.
Important notes about refunds:
- Refund forms must be submitted by 23:59 on Sunday. It will not be possible for us to process refund requests received after this time.
- Refund requests received via email cannot be processed.
- While our refunds are immediate, it can take 7-10 days for your card provider to return the funds to your account.
- We kindly ask that you refrain from emailing us for refund updates, the team will be unable to provide further information. If you have not received your refund within 10 days of submitting your refund request form, please let us know.
Where can I find the latest information?
The latest show updates and information will continue to be shared on this page.
Once again, we apologise for the disruption the weather this evening has caused with the shows. We hope to welcome many of you to the rescheduled show on Monday.
Dominic Mills
Founder & CEO
Yuup
