How can we help?

How can we help?

Are you a host with a question? Browse our frequently asked questions below to find what you are looking for.

FAQs

It’s pretty simple. We host your experience on Yuup.co, we advise on how best to present the experience, we do the marketing, we manage the bookings, and we manage all the payments. All of our services are included in a commission charge. You decide on which experiences to provide, how often and how much.

Yes. Please get in touch, and we will be happy to help.

No. We have all sorts of individuals and organisations offering experiences. You do need to be passionate and experienced, and of course, you have to like sharing your passion with others.

Experiences is all we do and all our marketing is focused on local experiences to direct people to local experiences they'll love. When you join Yuup, all marketing of your experience is covered in the commission rate, and we have created lots of ways to promote your experiences. In particular, we have our social media channels, our advertising campaigns and the stories section on yuup.co. We have also created special editions which relate to an experience exclusively available through Yuup. If you would like to work with us on marketing, please get in touch: hello@yuup.co.

Yes. We do not require exclusivity; we want to offer as many experiences as we can.

Nothing. Yuup receives a commission on every experience you sell, so we make money when you make money.

We really hope you don’t have to cancel, as your customers will be disappointed. As part of listing an experience, we ask you to agree to cancellation terms to protect your customers. But, sometimes you do have to cancel, and if you ever do, you can use our simple messaging system, and we will take care of the rest.

At the moment, we think it's really important to encourage people to get together and support the local community. For this reason, we are not offering virtual experiences.