All tickets are non-refundable. For details, see Participant Terms and Conditions displayed at the point of booking.

You will receive your e-ticket(s) from Yuup via email. This will be sent from: hello@yuup.co (please check your junk or spam folders in case it’s gone there). A copy of your ticket can also be found by logging in to your Yuup customer account and selecting ‘my experiences’.

If you have purchased multiple tickets under one booking, please note the Yuup system will generate separate QR codes for each person to scan on arrival. 

You will need to display your e-ticket(s) on your mobile to be scanned at the entry gate, or if you prefer print a copy of your e-ticket(s) at home and present it at the gate ready to be scanned.

If you have a ticket or booking-related question, you can contact the Yuup team via email at hello@yuup.co or by using Intercom, the instant chat function found on the Yuup homepage.

Tickets can only be purchased in advance from the Yuup website and cannot be purchased from the venue box office.

It’s a shame you can’t join us. Tickets are non-refundable, however, if you would like to pass on your tickets to someone else that is fine as long as they have access to the QR e-tickets to scan on entry.

Children under the age of three are required to sit on the lap of the adult they are attending with. Please select the 'Adult + Child Under 3 ticket which allow one adult and a child under 3 to enter. 

Please note a second QR will be generated for this ticket type. 

Premium tickets provide customers with access to an indoor bar and toilet. Those seats can be found in Cow Corner and Players Club.

Players Club has been SOLD OUT on the late show.

Please, bear in mind, premium ticket does not include food or drinks. 

Hospitality tickets provide guests with pre-show access to hospitality boxes, complete with food and drinks. Before the show starts, guests will transfer to their reserved seats in Shark Stand.

Hospitality tickets can be found in Shark Stand:
Block E (rows D to P)
Block D (rows P to Q)

What food and drink options are included ?

Adult Package 

• Includes two drink vouchers (redeemable for beer, wine, soft drinks, mulled wine/cider, tea or coffee)
• Plus, a food voucher with a choice of:
  • Battered Smoked Haddock and Chips with Homemade Tartar
  • Turkey Burger with Melted Brie and Homemade Cranberry Sauce 
  • Butter Chicken Curry in a Naan Wrap with Chips

Kids Package 

• Includes one kids drink voucher (juice, water, soft drink)
• Plus, Homemade Chicken Goujons and Chips, or any adult meal option in a kids’ portion

Yuup will contact hospitality ticket holders before the event date to collect dietary requirements and food preferences via email.

For Blue Light Card holders, we offer concession ticket option however, there's no further discount that can be added at the checkout.

Please, bear in mind, concession can be purchased only by the card holder and does not cover the rest of the group.

We advise you to arrive in plenty of time to get through the gates and security checks prior to the start time.
Please be aware:

• Main entrance (Gate 1) will be in open to ticket holders. 
• Bag searches will be in operation as well as security checks at the entrance. 

Show timings:

Early show:

• Gates open: 16:00
• Food village opens and DJ starts: 16:00
• Show starts: 17:30
• Show ends: 18:15
• Gates close: 18:30

Late show:

• Gates open: 19:30
• Food village opens and DJ starts: 19:30
• Show starts: 21:00
• Show ends: 21:45
• Gates closes: 22:30

This is a 45-minute drone light show experience.

• Illegal drugs
• Umbrellas (only for use before the show and not during the performance)
• Flags or banners containing poles or sticks 
• Weapons, firework, explosive material, smoke canister, incendiary device
• Flare, klaxon, megaphone, compressed air or gas operated horn, whistle, drum or other musical instrument 
• Any other object which may be considered by a steward to be offensive, disruptive, dangerous or otherwise likely to infringe on the safety or security of anyone inside the venue
• Animals (except guide dogs)

The 1st Central County Ground is fully accessible. Wheelchair spaces are located in designated area next to the Sharks Stand. Accessible toilets can be found behind the Sharks Stand. 

On the day, stewards will be on hand to provide willing assistance.

If you require information regarding your requirements prior to your visit please call 01273827100. 

Wheelchair spaces are located in designated area next to the Sharks Stand.

Both seat options are marked with symbols and are colour coded. For companion seat, select orange option with two figures and for wheelchair space, select green wheelchair symbol.

Wheelchair seats are limited, so please book tickets for yourself and your carer at the same time to ensure you are sat together.

If you don't require wheelchair space however have accessibility needs and are not sure which seat to choose, you can contact the Yuup team via email at hello@yuup.co or by using Intercom, the instant chat function found on the Yuup homepage.

Yes, we offer a complimentary ticket for companions attending the performance with you. 

You must be able to supply one of the following documentation dated within the past 12 months or with a valid date covering the event:

• Front-page of DLA letter or PIP letter 
• Front-page of Attendance Allowance letter
• DID card (National Disabled Identification Card)
• Evidence of being registered as severely sight-impaired (blind)
• Recognised Assistance Dog ID card
• Valid Access Card showing you require a +1 to accompany you
• Armed Forces Independent Disability Payment
• War Disablement Pension
• A specialist medical consultant letter stating your need for additional assistance at event 

It is recommended that you choose a seat located towards the front of the row nearest the performance area or at the end of an aisle, as this will provide you with a little bit more space.

If you're unsure which seat to choose, you can contact the Yuup team via email at hello@yuup.co or by using Intercom, the instant chat function found on the Yuup homepage.

Please ask your nearest steward if you have any questions regarding the accessible facilities around the ground. 

A range of food and beverage concessions and bar options will be available and will include catering for a range of dietary needs, including vegan and gluten-free.

The 1st Central County Ground is a cashless venue. This means that only card or contactless payments will be accepted (including Apple Pay and Google Pay) throughout the venue.

Seating at the venue is tiered and in places there is a significant incline. If you prefer not to climb steps we recommend that you select seats near the front of the stands. 

Please note there is no parking available on site.

We recommend using sustainable transport to travel but if you need to travel by car there is public car parking at Norton Road Car Park (BN3 3BE), located a short walk west of The 1st Central County Ground opposite Hove Town Hall (charges apply between 8am and 8pm).

For further information please go to: https://www.brighton-hove.gov.uk/parking/paid-parking/norton-road-car-park

Please note there is no parking available on site.

We recommend using sustainable transport to travel but if you need to travel by car there is public car parking at Norton Road Car Park (BN3 3BE), located a short walk west of The 1st Central County Ground opposite Hove Town Hall (charges apply between 8am and 8pm).

For further information please go to: https://www.brighton-hove.gov.uk/parking/paid-parking/norton-road-car-park

If needed, customers with mobility issues can be dropped of at Gate 1 Eaton Road. For additional information about drop options please contact: info@sussexcricket.co.uk 

The Number 7 bus runs past the North (Cromwell Road) end of the ground with several stops near the ground. This service is the George Street, Hove to Brighton Marina service and serves both Hove and Brighton Rail Stations. This bus runs approximately every 10 minutes and around every 15 minutes on Sundays. 

The 21 & 21A Brighton Marina to Goldstone Valley service stops outside the main entrance to the ground; these are less frequent but do run through the central Hove and Brighton areas. 

There are several additional services that stop on Church Road, a short walk from the main entrance. 

For up-to-date information on these services and for detailed route map information please visit www.buses.co.uk or use Google Maps

Hove Railway Station is a ten minute walk from the cricket ground. 

Leave the station and head South on Goldstone Villas, at the bottom of the road turn left onto Eaton Road. Cross over The Drive continuing along Eaton Road, The 1st Central County Ground will appear on your left hand side. 

Brighton Railway Station is approximately a mile and a half from the Club.

There are regular rail services from Brighton Station to Hove Station.

There is also a taxi rank located just outside Brighton Station.

Yes, A Christmas Carol is suitable for all ages to enjoy!

All children under the age of 18 must be accompanied by a parent or guardian over the age of 18. Any adult is responsible entirely for the safety and welfare of any Infant and/or Child and/or Teenager in their party. We do not accept any parental or supervisory duty of care or liability for any under 18s.

In the event of bad weather conditions, the event may be postponed and your booking will automatically be moved to a new date as explained on the Experience Listing. We will contact all customers by email and SMS to confirm the new date the event will be held on.

Unfortunately, dogs are not allowed to attend the event with you, with the exception of guide and assistance dogs.